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Frequently Asked Questions (FAQ)

Orders & Shipping

Which countries do you ship to?

We ship to most countries worldwide, with shipping time and cost varying depending on the country.

How long does shipping take?

The standard shipping and delivery process typically takes up to 2 to 7 business days.

Which shipping companies do you partner with?

We cooperate with some of the best and most renowned shipping companies, holding official commercial contracts with them. These partners include DHL, Aramex, SMSA, and NAQEL. As soon as your order leaves our warehouse, a live tracking link will be shared with you to monitor your package.


Payments & Security

What payment methods are accepted on Merit Cosmetics?

We offer a variety of payment options to accommodate our global customer base. Merit Cosmetics accepts both PayPal and (Mastercard, Visa, and other major credit cards) for customers worldwide.

Is payment on the site secure?

Yes, all payments are secured using modern encryption technologies to protect your data.


Product Authenticity & Quality

Are your products of high quality?

Absolutely. Quality and authenticity are the core pillars of Merit Cosmetics. Every single skincare, cosmetic, and wellness item we offer is hand-selected, verified, and thoroughly inspected by our dedicated team right from certified Turkish manufacturers to ensure the highest standards.

Where can I find detailed ingredient lists?

We maintain full transparency with our community. You can find the exact, comprehensive list of ingredients for any item listed directly on its product page under the "Ingredients" or "How to Use" sections.

Do you follow eco-friendly practices?

Yes, environmental responsibility matters deeply to us. We consciously select manufacturing partners who practice sustainable sourcing. Furthermore, our packaging processes prioritize using recyclable materials and reducing plastic waste wherever possible.


Wholesale & Business Partnerships

Do you sell wholesale to business clients?

Yes, we offer wholesale sales for our products. In addition to our standard inventory, we can directly source and provide products from any factory in Turkey to fully meet your commercial needs and business requirements.

How can I contact your team for negotiations or brand deals?

You can connect with us directly to discuss any partnerships or commercial offers. Please contact our sales team directly via WhatsApp or email us at [email protected]. Our team is always eager to explore mutually beneficial business opportunities and provide swift communication channels.


Support and Customer Service

How do I contact customer service?

You can contact us via the "Contact Us" page, or through WhatsApp or email.

What are the customer service hours?

Our unified customer care helpdesk is fully operational and available to assist you daily from 10:00 AM to 11:00 PM (GMT+3 / UAE & KSA Time).